PeriCore is Pip Care’s clinical operations platform, designed to keep patients and care teams aligned every step of the surgical journey. From pre-op readiness to post-op recovery, PeriCore simplifies care coordination, automates protocol tracking, and delivers actionable insights that improve patient outcomes and operational efficiency.
Key Features & Capabilities
Customized for Surgeon & Care Team: Tailored workflows that align with each surgical team’s protocols and patient needs.
Automated Digital Patient Education & ERAS: Provides procedure-specific education and Enhanced Recovery After Surgery (ERAS) materials automatically.
Asynchronous Messaging with a Pip Care Health Coach: Enables secure, flexible communication between patients, coaches, and care teams.
Automated Patient Reminders & Completion Tracking: Sends timely reminders and tracks patient engagement to keep every step on schedule.
Live Health Coaching Sessions: Offers four live sessions with a Pip Care health coach for personalized support.
Care Coordination: Ensures alignment between coaches, care teams, and patients for a smooth perioperative experience.
How PeriCoach Works
Get Your Plan
Patients receive a personalized plan based on their procedure, complete with education, checklists, and reminders.
Engage and Learn
Automated digital education and ERAS materials guide patients through preparation and recovery at their own pace.
Connect with a Coach
Communicate with Pip Care health coaches and monitor patient progress through real-time updates and completion tracking.
Stay on Track
Through video, audio, or messaging, patients connect with certified health coaches for personalized guidance and support throughout their journey.
The Impact of PeriCoach
PeriCore drives measurable improvements across the surgical journey, helping teams work efficiently and patients feel supported every step of the way.
Reduction in Cancellations
0%
in cancellations
Fewer patient EHR messages
0
to clinical teams
Reduction of Phone Calls
0
to the practice for non-clinical questions
Patient satisfaction scores from 4.8 -
0
Stars
with a clear, guided process
Reduction in Cancellations
0%
in cancellations
Fewer patient EHR messages
0.1
to clinical teams
Reduction of Phone Calls
0
to the practice for non-clinical questions
patient satisfaction scores from 4.8 -
0
Stars
with a clear, guided process
This has been a medical experience I will never forget. Pip Care prepared me, mentally, and spiritually for this journey. The support and
The checklists are great! There is so much to keep track of; having it in one place makes it easier to stay on top of things.
Spine surgery felt overwhelming. This whole experience has been fantastic. I’m thankful for my doctors, thankful for you and this program. I’m just in a really good place now.
Thank you for all that you've done so far. You helped to get my surgery scheduled, and you helped to get me financial help at the hospital. I have a contact person that I can speak to going forward.
You're great. I feel like I've known you for 20 years. If you need me to do a commercial for your company, I will. This is a great service by UPMC.
I feel this really helped in how I had recovered, and I looked forward to the next set of information I would receive along the way. Being able to message with questions was so helpful!
The fact that the tool tracked my pre op tests & appointments, reassuring me I had everything in order was much needed.
Kara was an excellent liaison with my surgery team - both pre-op and post-op. She was very quick to offer to help in any way I needed. She eliminated confusion for me.
This has been such a nice program. I feel this really helped me stay on track. Every task told me exactly what to focus on!
PATIENT SUCCESS STORIES
Real patients, Real Results.
Discover how our innovative surgical optimization solutions have transformed the lives of patients. Through personalized care pathways and collaboration with leading health systems, we empower providers to achieve exceptional outcomes that truly make a difference.
