Privacy Policy

Pip Care, Inc. and its affiliates (“Pip Care” “we,” “us,” or “our”) respect your privacy. This Privacy Policy describes our collection, use, and disclosure of Personal Information (defined below) in connection with our application (“App”), website (“Site”), and related services (collectively, the “Services”). It also describes your choices about the collection, sharing, and use of your Personal Information.

We may act as a “Business Associate” under the Health Insurance Portability and Accountability Act (HIPAA) when we receive Personal Information about you from or on behalf of your healthcare providers (“Protected Health Information” or “PHI”). In these situations, HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. We may only use and disclose your PHI in the ways permitted by HIPAA and your healthcare providers. If you have questions related to how your healthcare providers use or disclose PHI, please review their privacy policies for more information.

1. Personal Information We Collect Through the Services, we may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.

The types of Personal Information we collect may include:

• Contact Information – If you submit an inquiry, register for an account, or provide information through the Services, we may collect your contact information. This may include your name, email address, demographic information, and phone number.

• Health Information – While using our Services, we may collect information about your health or medical condition, your treatment, and the progress of your recovery. To the extent such information comes from your healthcare provider(s), we will use and disclose such information in accordance with HIPAA.

• Financial Information – If you make any purchases, we will collect your financial information, including your name and payment information. • Location Data – While navigating the Services, your mobile device or browser may share your location data, both through WiFi and GPS. We will collect this information based on the settings of your phone and browser.

• Usage Information – When you use the Services, our servers may automatically record information, including your Internet Protocol address (“IP Address”), browser type, referring URLs (e.g., the site you visited before coming to our Site or App), domain names associated with your internet service provider, information on your interaction with the Site or App, and other such information.

• Employment Information – If you apply for employment, we will collect your employment and work history, as well as other Personal Information related to your potential employment. This may include your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.

• Communication Information – We may collect audio, electronic, or visual information, which includes screen sharing views; any data in any files uploaded, emailed or otherwise provided by customers; the contents of your communications with us, whether via e-mail, social media, telephone or otherwise, and inferences we may make from other Personal Information we collect.

2. How We Collect Your Personal Information • We May Collect Your Personal Information Directly From You. For example, if you register for an account or provide us information during telehealth video chats or through in-App messaging.

• We May Collect Personal Information From Third Parties. For example, we may work with healthcare providers, business partners, subcontractors, advertising networks, analytics providers, and search information providers, who may provide us with Personal Information about you.

• We May Collect Personal Information by Online Tracking Technologies.

• o We and our service providers may use cookies, device identifiers, and similar technologies such as pixels, web beacons, and local storage to collect usage and browser information about how you use the Services. We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of the Services, to enhance your experience through personalization, and to help us better understand the features of the Services that you and other users are most interested in.
• o Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Services may not be available, or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings.
• o Some of our service providers or plug-ins may use cookies or other methods to gather information regarding your use of the Services and may combine the information in these cookies with any Personal Information about you that they may have. The use of such tracking information by a third party depends on the Privacy Policy of that third party. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/. 

• We May Collect You Personal Information Through Analytics. We use analytics services, including Google Analytics, to assist us with analyzing our website traffic through cookies and similar technologies. For more information on Google Analytics’ processing of your Personal Information, please seehttps://policies.google.com/technologies/partner-sites?hl=en-US. You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout. 

3. How We Use Personal Information To the extent permitted by applicable law, we may use Personal Information to: 

• operate and provide you with the Services;
• fulfill customer requests, such as to create an account or complete customer purchases;
• protect against criminal activity, claims and other liabilities;
• send you information about our company, products, services, and promotions;
• respond to reviews, comments, or other feedback provided to us;
• support and personalize the Services and our advertising efforts;
• protect the security and integrity of the Services;
• provide customer support;
• the extent required for benchmarking, data analysis, audits, developing new products, enhancing the Services, facilitating product, software and applications development, improving the Services, conducting research, analysis, studies or surveys, identifying usage trends, as well as for other analytics purposes;
• meet our contractual requirements;
• comply with applicable legal or regulatory requirements and our policies;
• respond to inquiries related to employment opportunities;
• market and advertise the Services; and
• the extent necessary for any other lawful purpose for which the Personal Information is collected. 

We may also use Personal Information to create aggregated or de-identified information. We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to reidentify the information, unless required by law. 

4. Sharing or Disclosing of Personal Information To the extent permitted by law, we may share or disclose your Personal Information in the following circumstances without further notice to you (unless required by law):

• To Healthcare Providers – In the event we need to coordinate with your healthcare provider(s), we may share Personal Information in order to provide you with the appropriate services.
• For Legal Obligation or Safety Reasons – When we have a good faith belief that access, use, preservation or disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Pip Care, its users, or the public against harm.
• In the Case of a Merger or Sale – If and when we are involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business. Where legally required we will give you prior notice and if you have a legal right to do so, an opportunity to object to this transfer.
• To Service providers – When we hire a service provider to help operate the Services or our business, we may give access to Personal Information as necessary to perform the service for Pip Care. This may include service providers that operate our Site and App, send our communications, or run our promotions.
• To Business Partners – We may share Personal Information with our trusted business partners. For example, we may share your Personal Information with a company when we co-sponsor a promotion or service. These partners and affiliates may use your Personal Information to, among other things, send you information or contact you about their services and products. 

5. How Long Do We Keep Your Personal Information We will retain your Personal Information for as long as necessary to fulfill the purposes for which it has been collected, as outlined in this Privacy Policy, or any longer retention period required by law.

6. How We Protect Your Personal Information We use our commercially reasonable efforts to protect the confidentiality and security of Personal Information we process. However, despite these efforts to store Personal Information in a secure operating environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to Personal Information. 

7. Your Choices and Controls Depending on where you live, you have the right to exercise certain controls and choices regarding our collection, use, and sharing of your Personal Information. For example, in certain circumstances you may have the right to:

• Access your Personal Information and information relating to how it is used or disclosed.
• Delete your Personal Information from our records.
• Correct errors or update your Personal Information.
• Request a restriction on how we process your Personal Information.
• Withdraw your consent to use or disclose your Personal Information in situations where we specifically rely on your consent as the legal basis use or disclosure. 

To opt-out of Pip Care communications please email us at privacy@pipcare.com or by following the instructions included in the email or text correspondence you received. Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing, or if you choose not to provide certain Personal Information, we may be unable to provide some or all of our services to you. To exercise other rights with respect to your Personal Information, please contact us using the information in Section 12 below. 

8. International use of the Services This Services are hosted in and provided from the United States. If you are using the Services from outside of the United States, please note that by providing your Personal Information it is being transferred to, stored, collected, or processed in the United States. 

9. Children’s Privacy We do not knowingly collect or solicit any Personal Information from children under the age of 13. In the event that we learn that we have collected Personal Information from a child, we will promptly take steps to delete that information. If you are a parent or legal guardian and think your child has given us their Personal Information, you can email us at privacy@pipcare.com or contact us using the information listed in Section 12. However, please note that we may process Personal Information regarding children under the age of 13 as part of the Services if we obtain the proper authorizations from authorized persons (such as a parent or legal guardian). We will only process such Personal Information as necessary to provide the Services. 

10. Links to Third-Party Websites We are not responsible for the practices employed by any websites or services linked to or from our Site or App, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing Personal Information to third parties, since any Personal Information disclosed will be subject to the applicable third party’s privacy policy. 

11. Changes to this Privacy Policy Please note that we may modify or update this Privacy Policy from time to time, without notice to you, so please review it periodically. We may provide you with an updated Privacy Policy if material changes are made. Unless otherwise indicated, any changes to this Privacy Policy will apply immediately upon its public posting to the applicable Services. 

12. Contact Us If you have any questions about our practices or this Privacy Policy, please contact us at privacy@pipcare.com. 

13. Last Updated February 26 2024.